Get in Touch
Have questions about our fashion pieces, custom alterations, or your order? We'd love to hear from you.
For the fastest response, chat with us via the live chat on our website (bottom-right corner) or message us on Instagram @lilyvowofficial. You can also email us at support@lilyvow.com.
Response time: We typically respond within 24 hours. Live chat and Instagram are the fastest channels.
Order enquiries: Please include your order number when reaching out.
Custom orders & ALTER Service: Please include your measurements and any specific requirements so we can assist you as quickly as possible.
Need help beyond a standard size chart? Read our Custom Size & Alteration Guide for Plus-Size Lolita and Gothic Fashion to learn which measurements to send, how we review alterations, and how to request free pre-shipment photos.